News OSHA takes perc off regulatory agenda The torch’s progress Cleaners aid Olympic Torch trek Clean Canada heralds April show Last call for solvent survey Living in the aftermath of Sept. 11   A customer gets ‘taken to the cleaners Editorial: From our shattered crystal ball Editorial: Testing your resolve to improve Around the US Midatlantic PDCA annouces seminars, Expo 2002 dates Seminars for managers coming in January Midwest WFI’s state convention will “Celebrate America”   Mystic Lake Casino will host MCA’s convention IDEM recognizes Indiana cleaners Northeast NCA organizes plans for Albany Day on Feb. 5 NCA outlines class schedule for 2002 Southwest Three District 6 associations discuss merger IFI hosts stain removal class in February South Steiner-Atlantic hosts Expo 2002 in Miami KFA joins IFI affiliate fold Coin laundry management conference in Tampa West Oregon drops $30/gal. perc surcharge IFI offers management program in Vegas Upcoming classes in California

Columns Stan Caplan: Communicating with employees Ray Colucci: When a route driver goes astray Don Desrosiers: Random thoughts for the new year Dan Eisen: Proper use of wetside lubrication Stan Golomb: Getting beyond break-even Frank Kollman: Investigating sexual harassment Frank Lucenta: Removing bad spots and stains Dennis McCrory: Marketing plans in a time of crisis Alan Robson: Setting your goals for the year People Profile Ron Sarni Newsmakers Joel Franklin Joins AMA Medlin to head Realstar’s US sales Quarles to lead LSG North America New board members for CLA Fitzpatrick joins Kreussler Union adds DC distributor IFI extends office hours Ecolab restructures laundry division TRSA takes new offices New name for ASTM Products & Services New detergent for GreenEarth   Frequency control compressors   Detergent chart Leather dye fixer Latin American editions Petroleum line addition