News Carrying the torch In the thick of thin times: What cleaners can do New OSHA guide on recordkeeping TCATA takes convention to Cancun TCATA seeks scholarship candidates Dryel and other million-dollar miscues How much is too much of a good thing? New name for hydrocarbon cleaners GreenEarth reaches 10 million pound mark Letters to the Editor It's about value, not watermelons Fleischman bids farewell Editorials: Knowing when the price is right Good times come to those who plan Around the US Midatlantic Harvey seeks IFI District 2 position PDCA announces seminars, new officers Midwest MCA’s annual convention at Mystic Lake is near Swingle steps in as new WFI director Slatten seminars set for Indianapolis Northeast NEFA releases schedule for Image ’02 Achin to lead spotting class Southwest Big Show 2002 planned coming to San Antonio Royaltone class set for April 11-12 South Steiner-Atlantic hosts Expo 2002 in Miami Coin laundry conference rolls into Tampa LMDLA announces upcoming plans West IFI hosts management seminar in Las Vegas

Columns Stan Caplan: Communicating with employees Ray Colucci: The route to success, via the office Don Desrosiers: Find trouble before it finds you Dan Eisen: The most misunderstood stain Stan Golomb: Where the profits come from Frank Kollman: Cases to try an employer’s patience Frank Lucenta: When rain drops have fallen on suede Dennis McCrory: 5 ways to keep your best customers Alan Robson: A prescription for ailing profits People Profile Deborah Davis Newsmakers Knippling to retire from Fabritec CRDN forms strategic alliance Varisty holds first reunion Hanson joins NEFA Greenearth promotes Maxwell Unipress settles patent dispute Products & Services How-to manual on wetcleaning Window poster advertising campaign Injection detergent Leather dye fixer New washer controls Video training guide Ozone generator