News Fulfillment in community service A helping hand from Europe State clean-up programs: a status report In the world of drycleaning,exhibitions are serious business Dryel takes new tact in advertising To be or not to be a professional IDC sets tour plans for fall convention Steepest drop for apparel prices in 50 years Letters to the Editor There’s more than one way to be a pro IFI’s Sam Choi sees  remarkable progress Editorials: For want of a button, the customer was lost… Around the US Midatlantic DEP seminars planned by PDCA PDCA Expo 2002 plans Midwest Childers heads MILD’s list of guest speakers Monticello chosen as MILD Executive Director Slatten will deliver pair of seminars for INDLA Northeast Pre-registration time running out for Image ’02 NY cleaners gather for 2002 Albany Day Desrosiers to speak on March 7 Southwest SDA’s Big Show 2002 rolls into San Antonio South TFA in Nashville for annual meeting SEFA announces full slate of seminars Slatten to speak in Nashville West Early plans announced for CCA’s Fabricare 2002 Two-part spotting class scheduled in Stockton CARB classes held monthly in Long Beach MFM hosts conference in Phoenix

Columns Stan Caplan: Preparing for mobilization business Ray Colucci: Who did it? It Wasn’t Me! Don Desrosiers: Tracking down in-plant mysteries Dan Eisen: Understanding chemical action Stan Golomb: What you don’t need to know Frank Kollman: 25 lessons learned in 25 years Frank Lucenta: What to do about oxidation fading Dennis McCrory: Which customers should you keep? Alan Robson: Now is the time to start managing People Profile Sam Choi Newsmakers Steiner show draws 1,200 in Miami Cool Clean acquires Hangers Gown Specialists adopt new name UTSA wins awards for its web site, magazine Ray smith joins AMA Supplier donates to Red Cross Acquisition for Zoots IDC names Anderson Union awards distributor Liberty-Pittsburgh promotes 2 Products & Services High-speed washer-extractors Fresh fragrance for detergents Wetcleaning detergents Boiler booklet Steam, hot water boilers GreenEarth approval Overhead air cleaner Blended starch Injection detergent