News Cleaners protest; perc bans delayed Drycleaner among victims in Moscow theater siege Going to Clean ’03? Leave nothing to chance IFI announces 2003 course schedule Association executives hold annual parley Top cleaners gather for Varsity meeting Jane Rising stars on Heloise show Editorials “Good enough” is just not good enough Something to build a future on     Around the US Midatlantic DEP investigates drycleaning site contamination MAC elects new officers, directors Midwest Illinois cleaners honored by governor Illinois star program seeks funds to advertise December 11 certification test in Wisconsin New WFI officers elected Northeast NCA teaches drycleaners of tomorrow Open House at Hercules set for Dec. 15 Workshops on OSHA compliance set for early 2003 Southwest Leather and suede cleaning courses available in OK Two Streets seminars set for 2003 South Lake Charles Cleaners earns Chamber honor Equipment show planned for January in Florida SEFA hosts two-day drycleaning seminar West Live stain removal set for Jan. 25 Upcoming 2003 seminars focus on dealing with people

Columns Al Robson: Get the most from what you have Stan Caplan: Understanding production standards Ray Colucci: Help customers make you a habit Don Desrosiers: The cost of miscalculating PPOH Dan Eisen: When the white turns not so bright Bill Bishop: Leveraging nickels and dimes Frank Kollman: What happens when partners part Frank Lucenta: Taking the trouble out of trim Dennis McCrory: Do you want fries with that? Bill Bogus: Remaining silent is the real risk People Profile Paul Gelpi Newsmakers Hoffman recognizes Murasso Speaker joins CRDN Craig’s Cleaners expands Wheaton forms Chiller company Weiss joins Advantage Information Central Products & Services Rynex information Parts catalog Pants toppers Invoice splitting feature E-mail marketing program High-flash hydrocarbon machines Ink stain remover Detergent dispenser