News Perc may get reprieve in Chicago EPA continues crackdown on NY cleaners Consumer Reports goes to the cleaners At this cleaners, it’s an honor system Golomb Group plans second route seminar Registration opens for Vegas Clean show Obituary: Andy Talone Editorials It’s time to stop enjoying the free ride Don’t complain about complainers   Around the US Midatlantic PDCA announces in-house training program Upcoming business seminars set in Pennsylvania Midwest WFI hosts winter convention MCA hosts annual convention Feb. 21-22 Northeast NCA plans seminars, trade show Southwest SDA announces programs for convention in March South Steiner-Atlantic hosts free Expo 2003 Equipment seminars set for LA, SC West TCATA unveils plans for its April management conference Two-part spotting session set in Stockton

Columns Al Robson: Keep your owner’s manual handy Stan Caplan: Understanding filtration: Cartridges Ray Colucci: So, you think you’re the boss? Don Desrosiers: Blow-dry: Innovation or gimmick? Dan Eisen: Tapestry, rug and blanket cleaning Bill Bishop: Direct mail? That dog don’t hunt Frank Kollman: Collect your things – and sign this! Frank Lucenta: More naturally occurring defects Dennis McCrory: Treat your customers like dogs Bill Bogus: Why drycleaners need help now People Profile Bretney Smith Newsmakers Managers get training at Biz Builder seminar NIE returns profits to policyholders DeSanto named Marvel national sales manager Westgate, Zoots strike deal Pony SpA, Hoffman in marketing agreement Liberty-Pittsburgh acquires Advantage Printing Washburn makes move Information Central Products & Services New series of vacuum tables Soil release additive Spot removal Business management and profit improvement HC machine information