News Shoeless, perhaps, but cleaned and pressed Class action suit prompts ‘tax’ warning At 103, why stop now? Associations Clean ’03 topics Obituary: John Contney, former head of TRSA Editorials Time for a little bit of history Step back and see the big picture Around the US Midatlantic Virginia death tax legislation passes in Senate and House Blue Ribbon to host open house MAC offers education opportunity in April Midwest Korean association plans Chicago show INDLA makes changes Dakota Fabricare picks convention speakers UniMac hosts June seminar Northeast More machines certified in NY Nassau County D.A. arrests ex-drycleaner Sales seminar planned in Providence Southwest SDA announces 2003 schedule for seminars Royaltone sets leather class dates South Georgia cleaner returns $1,200, makes headlines North Carolina cleaners plan late May convention West RMFA plans schedule for annual convention TCATA Conference set for April Two-part spotting class starts April 12

Columns Al Robson: Get your head out of the wheel Stan Caplan: How is your customer service training? Ray Colucci: Equipment upgrades benefit all Don Desrosiers: When the first-time customer calls, it’s your last chance to win him over Dan Eisen: What’s the problem with silk? Bill Bishop: ‘Triage’ key to productivity, profit Frank Kollman: Don’t forget state and local labor laws Frank Lucenta: Wetcleaning suedes and leathers Dennis McCrory: Profiting from pinpoint planning Bill Bogus: Join the pack, all you lone wolves! John Graham: Are you a prize or just a product? People Profile Rex Carrigan Newsmakers Union names NoCal distributor Resillo Marks 70th MFM spans 50 years, 3 generations Levine joins First film Rick fox joins Foster-Stephens Fabricare Foundation names officers Working and playing in Aruba Information Central Products & Services Garment bulletins on searchable CD Shirt hold-down for sleever Waste water evaporator Odor fixer Robotic shirt system