Miller’s Laundry recognized for its
customer service efforts
After being in business for over 88 years,
it’s still nice to receive a little recognition.
Miller’s Laundry & Cleaners of Hendersonville, NC, was recently
honored with the “First Citizens Bank Amazing Customer
Service Award” for going above and beyond the call of
duty in satisfying its customers.
Plant owner Jeff Miller received the award
from First Citizens’ Hendersonville Area Executive Ross
Sloan during an annual dinner hosted by the Hendersonville
Chamber of Commerce.
A committee appointed by the chamber
reviewed the nominations and selected Miller’s Laundry as
the winner.
“Miller’s Laundry &
Cleaners represents the very best in service excellence,”
said Sloan. “The First Citizen’s Bank Amazing
Customer Service Award is our way of recognizing a
Hendersonville business that shares our belief that customers
come first.”
The company has been around since 1915 and
has passed down through three generations. It has a long
tradition of catering to its customers, as well as its
employees, who make it a point to know and greet customers by
name.
The award also honored Miller’s
long-time owner, the late Bert Miller.
“Mr. Miller set the standard for
customer service,” Sloan said. “He demonstrated
that if you run a business with care and concern for your
customers and employees, it will be successful.”
Miller’s has three locations in
Hendersonville and another in Laurel Park, NC.
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IFI seminars come to AL, MS in June
The International Fabricare Institute will be co-hosting a finishing workshop with
the South Eastern Fabricare Association on Saturday, June 7 at Arrow Cleaners,
located at 3017 28th Place in Birmingham, AL.
An IFI instructor will be on hand to teach
finishing fundamentals. He will instruct a morning session from
8 a.m. until noon that will cover pants, coats, skirts and
sweaters.
An afternoon session will run from 1 to 5
p.m. and cover blouses, dresses, pleats and pile fabrics. The
cost is $59 for one session for IFI members and $79 for one
session for non-members. Members attending both only pay $99
each; non-members pay $129 for all day access.
A second IFI seminar covering customer
service will take place in Jackson, MS, on Saturday, June 14.
The location will be the Holiday Inn Hotel & Suites at 5075
I-55 North.
The seminar will run from 9 a.m. until 4
p.m.
Students will learn about the behaviors
that drive customers away, as well as how to build trust,
integrity and value. Other topics include: points you should
remember when working with your customer; telephone skills;
identifying garments with potential problems; and working with
challenging customers.
The cost is $99 per IFI member and $129
per non-member. If more than one member from the same plant
attends, the cost for additional attendees drops to $89.
For more information on either seminar,
call IFI at (800) 638-2627, ext. 144.
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