PDCA, Lehigh Valley Guild offer customer
service seminars
The Pennsylvania
and Delaware Cleaners Association and the Lehigh Valley Guild have teamed up to
offer two upcoming seminars on customer service. The
associations have tapped the services of IFI Garment Analyst
Chris Allsbrooks to present the first educational sessions.
Allsbrooks, who has a bachelor’s
degree in fashion merchandising and textile marketing from the
University of Maryland, College Park, will offer an animated
session on ways to handle even the most difficult and nasty
customers.
She will advise counter personnel on how
to turn a negative customer service situation into a positive
one. After all, dealing with an angry customer properly is the
first step in reinforcing their loyalty, which ultimately leads
to increased sales for the drycleaning plant.
The first seminar is scheduled to begin at
7 p.m. at Gus’s Crossroads Restaurant on Route 378 in
Bethlehem, PA. A second seminar has been tentatively planned to
take place in November in the Pittsburgh area.
The cost of each session is set at a $20
flat fee per LVG plant, which means several members from the
same cleaning business can attend without increasing the price
of admittance.
Non-members also have the option of
sending multiple plant employees for no additional charge. The
flat fee for non-members plants is $35.
To make reservations or find out
additional information, contact Gary DiPasquale of Al’s
Cleaners at (610) 258-7288 or call the PDCA office at (215)
830-8495.
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Live demo and seminar planned for Oct.
18-19
MidAtlantic cleaners hoping to view a live
demonstration of hydrocarbon drycleaning equipment will have
the perfect opportunity on the weekend of October 18 and 19.
The event will be offered free to the
general public.
R.R. Street and Union Drycleaning
Machinery will work together to present live cleaning
demonstrations in the showroom of District Cleaners Equipment, located at 4424 Arkansas Avenue in NW
Washington, DC.
The program will run from 1 to 6 p.m. on
Saturday and from noon to 5 p.m. on Sunday.
Attendees can also learn spotting tips
from “Cowboy Cleaner” Kenney Slatten, including how
to more effectively and easily clean with the environmentally
friendly DF-2000 solvent.
Slatten is the founder and president of
the Kenney Slatten Training Company and a board member of the
Western States Drycleaners and Launderers Association.
Also featured will be live and fully
operational hydrocarbon drycleaning machinery from Union.
Cleaners are encouraged to bring in their
toughest garments and watch them undergo the entire cleaning
process from start to finish.
A light lunch will be provided. For more
information, including directions to the event, contact
District Cleaners Equipment by calling (202) 723-7616.
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