News Association sign working agreement State legislation boosts perc cost HSIA study on perc nears completion The latest fashion offense:too casual Marketing that makes you feel good NCA plans brainstorming on the beach CLA launches coin laundry promotion CRDN convention doubles its draw Texcare expects big turnout Retirement: No need to reinvent the wheel Editorials • Ready to dryclean those washable suits? • Whose environment is it, anyway? Around the US Midatlantic Seminar focuses on handling difficult customers Herson Supply plans in-house Expo in Nov. CleaningExpo gets WVDLA backing Midwest MILD plans for holidays and mid-winter get-aways Indiana cleaners elect Nalley Leather-Val school offers 3-day class Northeast NCA offers certification for Korean cleaners Suffolk County kicks off Coats for Kids drive Coin-op seminars, service schools at ASN Southwest Arizona cleaners hope to gather 15 tons Zellers to teach  stain removal Intex sets DF2000 class for Dec. 6 South Court rejects cleaner’s sales tax case East Coast School ready for Fall courses Slatten to teach stain removal in GA, AL SEFA elects new directors West How to build profitable routes seminar planned for Nov. 15 San Diego association closes down

Columns Al Robson: Get ready for better times ahead Stan Caplan: Procedures for quality finishing Ray Colucci: The miracle of perchloroethylene Don Desrosiers: Are you selling a 13-oz. pound? Dan Eisen: Using digestion for difficult stains Bill Bishop: On getting your business in shape Frank Kollman: Avoid age discrimination suits Frank Lucenta: Wetcleaning procedures Dennis McCrory: Build your profit into your price People Profile The Milto Family Newsmakers GreenEarth, Johnson Group announce agreement IPSO appoint New England distributor Drop-off kiosks company forms Firbimatic awards top dealers Hamilton in new partnership Robson speaks in Ontario American Chillers moves Regional office for Colmac McElveen named to compliance advisory board Graham wins writing award Searl joins Continental Girbau Information Central Products & Services Reusable RFID garment tags Steam-air finishers Drying tumblers with electric heat Brochure on mini-CD Heat seal machine Rotary screw air compressors CO2 spotting agents Factory tour brochure Soil release additive Copyright © 2003, National Clothesline BPS Communications PO Box 340 Willow Grove, Pennsylvania Phone: 215 830 8467 Fax: 215 830 8490 E-mail: ncled@aol.com