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High-priced holiday fashion horrors
he holiday season may bring joy to many people but not necessarily to the drycleaner. High-priced garments being sold are not only unserviceable, but also may be mislabeled and already damaged when purchased.
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The question that comes up is how come the consumer did not notice the damage when purchasing? The answer is that the consumer, when purchasing a garment, is focused on style, color and fit.
The next question is: How come it was not noticed at the counter? The answer is that the counter person often is focused on price, stains and care labels.
I went on a window shopping expedition with my garment analysis administrator. Just as I thought — her focus was on style, color and fit when she examined garments. She never noticed damages already present on the garment.
The next question is: Why are garments being ruined during drycleaning? The answer is the drycleaner spotter is focused on care labeling rather than fiber content and garment construction. This would be okay if not for the fact that 40 percent of care instruction labels are incorrect.
The following is a cross section of garments I viewed and inspected at famous designer stores. These are also a cross section of the most frequently received problem garments by my international independent garment analysis service.
Chicos
Garment: Red silk embroidered jacket, $118.
Problem: The embroidery was tightly stitched, causing puckering. This puckering can rarely be pressed out successfully.
Garment: Rayon and acrylic chenille sweater, $108.
Problem: Some of the pile yarns were already flattened. This could be accentuated in cleaning.
Garment: Purple embroidered coat, $520.
Problem: The outer fabric is laminated to a backing fabric and there was puckering and separation showing on the top area. The problem could be accentuated in cleaning.
Adrienne Vittadini
Garment: Black beaded and sequin trimmed blouse (acetate and rayon).
Problem: The sequins are referred to as pilates and are already discolored. The label reads hand washable. In my opinion, the garment could shrink in hand-washing due to the rayon content.
Bebe
Garment:A dress made of silk, polyester, nylon and metallic.
Problem: The dryclean-only label does not limit heat. Many metallic yarns are coated with plastic. They will shrink when steamed and subjected to high-temperature pressing.
Garment: Rabbit fur jacket, $89. (Also found in many other stores.)
Problem: I noticed some shedding of the rabbit fur hairs. If drycleaned, the rabbit fur skins are likely to separate due to the loose stitching. I would recommend a fur cleaning even though the price of the garment does not dictate it. Shedding is characteristic of rabbit fur but many cleaners are blamed.
Garment: Embroidered polyester black pleated dress.
Problem: The label reads “No iron, no steam, twist to reshape.” The pleats are already deformed and the label is confusing. I would only recommend using a hand-washing process and hang to dry without twisting. The pleats are so intricate that they can not be refinished properly.
Garment: Satin slacks (acetate, nylon and elastic).
Problem: The fragile satin yarns are already chaffed, probably from customer handling.
Garment: Blue beaded blouse.
Problem: The care instructions read as follows: “Hand wash or dry spot clean, use Zurcion method.” Has anyone informed the manufacturer that the FTC ruled that the Zurcion cleaning label should be used?
Garment: White beaded silk chiffon dress with fringe.
Problem: Fringe and embroidery are showing some unraveling. The bias cut construction shows an uneven hemline.
Garment: Green polyester gown.
Problem: Label says “Spot clean only, do not dryclean, do not wash.” The garment, however, can be wetcleaned.
Garment: Rose sequin and beaded gown.
Problem: The care instruction says dryclean only. The sequins are showing a slight loss of luster and are slightly curled.
This type of trimming would become tangled and damaged in any drycleaning process. The trimming is also chain stitched. This means that a broken thread would cause most of the trimming to separate.
Lillie Rubin
Garment: Raw silk beaded suits.
Problem: The label reads “Occasional slubs, weave, shading and irregularities in hand-woven fabrics should not be regarded as defects. These characteristics are not defects or misweaves.” The garment irregularities may cause the customer to blame the drycleaner after the garment is processed.
Garment: Several beaded gowns made in Korea and China.
Problem: The care instruction reads “Do not iron, do not steam beads, sequins or mirrors. Do not wash, do not dryclean. Spot clean only with soap and water.” The problem is that rings in spot cleaning may be difficult to remove in feathering. I also see some red trimming that could bleed when in contact with water. I also observed some of the beads are held loosely with broken threads.
BCBG
Garment: Satin gown (polyester and spandex).
Problem: Dryclean-only label, but there is already some chafing  on the satin weave due to customer handling.
Garment:Chiffon gown with stitched trimming.
Problem: The chiffon weave is showing some weakened yarns.
Armani
Garment: Rayon and silk velvet gown, $950.
Problem: The velvet pile from handling is already showing some flattened yarns. This may not be correctable in finishing.
Escada
Garment: Fringed trimmed gown, $1,700.
Problem: The fringed trim endings are unfinished and are likely to unravel from the mechanical action of routine drycleaning.
How to spot-clean garments
There are some garments that are too intricate for cleaning and would require spot cleaning.
Method
Place a thick towel over spotting board to avoid spreading of wet area. Place area to be spotted on vacuum. Spot into vacuum using dry steam while applying vacuum. Use normal wetside spotting for stains, using the vacuum to contain the wet area.
Remove towel to feather and remove wetside rings. To feather you would apply dry steam to break up rings and in small sections wipe from the center of the ring out so the wet area blends with dry area.
To remove light soil and dryside stains, dampen towel with volatile dry solvent and wipe area. Feather by wiping with more VDS from center of the ring outward.


Dan Eisen recently retired as chief garment analyst for the Neighborhood Cleaners Association after 33 years with that organization. He is available for seminars, consultations and independent garment analysis. He also has published a book, “The Art of Spotting,” which is an indexed compilation of articles he wrote for National Clothesline and NCA over the past three decades. He can be reached at (772) 340-0909. His address is 274 NW Toscane Trail, Port St. Lucie, FL 34986. His e-mail address is cleandan@adelphia.net.