News Texas tries to make cleanup law work From Tokyo to Oconomowoc Three seeking 2 seats on IFI board Ross Markle to finish IFI District 6 term Are you ready for fire restoration? Exhibitors rethink Texcare decision IDC rises to challenge of change Exhibitors rethink Texcare decision “America’s Best” aim for the high end Editorials • What are you worth to your customers? • Working together to find a solution Around the US Midwest Oehlke to headline INDLA annual meeting McCrory and DFA team up for ND seminar Midatlantic WPCL plans Pirates outing for third consecutive year Early booth sales for PDCA Expo surpass expectations Northeast DEP cracks down on Mass. cleaners who fail to certify ASN Open House comes to Roselle, NJ Southwest SDA plans general drycleaning, spotting classes at textile center South NCALC finalizes speakers for Carolina Clean ’04 West Man pleads guilty for participationin illegal perc storage conspiracy CCA plans classes in LA

Columns Al Robson: Calculating your cost per piece Stan Caplan: Your mission and operation plan Ray Colucci: The search for solutions goes on Don Desrosiers: Let’s take the pain out of shirts Dan Eisen: Dye bleeding: prevention and cure Bill Bishop: High-profit, no-hassle, “systems” Frank Kollman: The tricky business of labor law Frank Lucenta: Liquid spotters for suede and leather Dennis McCrory: Just a little thinking out loud People Profile Susan McManigal. Newsmakers IDC names new executive director New managing director for Böwe Haiges relocates New home for Clean Concepts Information Central Products & Services Professional garment care posters Stain removal for silicone-based cleaning Hydrocarbon system Automated customer calls Expanded chiller line Soil monitoring Ink and lipstick loads Copyright © 2004, National Clothesline BPS Communications PO Box 340 Willow Grove, Pennsylvania Phone: 215 830 8467 Fax: 215 830 8490 E-mail: ncled@aol.com