News California perc fee to be delayed After 30 years, it’s moving day for IFI Hoffman celebrates 100th anniversary IFI cuts cost, expands video training Silliman, Gershenson to join IFI board this month Allied trades leaders take stock, plan for change Riddle gets ready for ’05 Clean Show Martinizing aims for expansion Editorials • So long to Silver Spring • The fruits of good communication Around the US Midwest Abandoned site deadline near in Missouri WFI begins management training series OCA featuring family business expert Maintenance, ball park trip for IDLA Midatlantic Grant program to help PA cleaners buy new equipment PDCA sets Expo 2004 seminars Northeast NEFA to host June convention in Rhode Island Seminar on routes set for June Southwest Zellers to teach one-week course at ITC school in June South SEFA makes plans for Savannah show UniMac offers three seminars in Florida West CCA announces educational programms for show GLADCA hosts CSR seminar on June 16

Columns Al Robson: Getting along in the family business Stan Caplan: Clerks or customer service reps? Ray Colucci:  It’s time to get certified! Don Desrosiers: Simple steps to press a better shirt Dan Eisen: Techniques for removing ink stains Bill Bishop: Turning Yellow Pages into gold Frank Kollman: Stop accepting less than the best Frank Lucenta: ‘Unremovable’ spots and stains Dennis McCrory: Your customers are not clueless John Graham: what you say is jot what’s heard People Profile Jerry Pozniak Newsmakers Dryclean USA reports revenue, earnings boost Golomb Group opens web site Cleaner helps new grads job hunt Sanitone sets fall seminar in Cincinnati Hard Pressed Information Central Products & Services Non-perc drycleaning alternative Software enhancements Odor neutralizer Plant design assistance Compressor information Ink remover Copyright © 2004, National Clothesline BPS Communications PO Box 340 Willow Grove, Pennsylvania Phone: 215 830 8467 Fax: 215 830 8490 E-mail: ncled@aol.com