News Crawly creatures in the boiler room Doctor’s orders:Get that tie to a drycleaner! IFI member e-mails to go weekly TCATA honors service to association; awards scholarships Certification sign-up deadline near IFI reschedules August classes Clean moves up in trade show ranks Editorials • Are you included in the future? • Progress report: Slow but steady Around the US Midwest How you can say ‘no’ to the IRS Managing family businesses at OCA meeting UniMac hosts OPL training in Ripon, WI Midatlantic Gain a competitive edge at Atlantic City show Three-day CLA summer convention in DC Northeast Upcoming programs at NY School of Drycleaning CLA seminar series heads to Boston Southwest Kean’s the Cleaner moves back to its roots South SEFA releases seminar schedule for July show Stain removal seminar set for August 14 West Fabricare 2004 show in Long Beach to focuson themes of industry education, unification

Columns Al Robson: Price, pieces and productivity Stan Caplan: Seeing the spots before your eyes Ray Colucci:  Too hot to work? Then cool it! Don Desrosiers: More steps for better shirts Dan Eisen: Things that go wrong in storage Bill Bishop: A silent salesman who never quits Frank Kollman: What should the supervisor do? Frank Lucenta: Cleaning up after a messy accident Dennis McCrory: Why can’t I find good employees? John Graham: Outsourcing a company’s marketing People Profile Jill Fitzgerald Newsmakers Caled to distribute Impress solvent Johnson Group buys main UK rival Estopare joins Allied Commerical Laundry ASN holds open house Information Central Products & Services Compressed air condensate filter Laundry dryer conversion Non-oily spot remover Heat seal machine Cleaning machines Restoration services guide Window signs Shirt finishing video Copyright © 2004, National Clothesline BPS Communications PO Box 340 Willow Grove, Pennsylvania Phone: 215 830 8467 Fax: 215 830 8490 E-mail: info@natclo.com