News No end in sight in clean-up suit An uproar over extra chargefor super-size dress IFI plans festivities for grand opening of new headquarters Voluntary remediation does the job Fire restoration: How do you handle these situations? Golomb Group plans seminar on one low price cleaning KC cleaner seeks pledges for R&D study towards industry automation Editorials • A perfect example of what won’t work • Purchasing a piece of history Around the US Midwest WFI announces lineup for its fall conference Midatlantic Booth sales soar for PDCA Expo 2004 Northeast NY cleaner tests neighboring homes for perc contamination ASN sponsors open house NCA makes plans for TexCare ’05 Spotting, finishing and golf for NEFA Southwest SDA school to host stain removal classes Seller of suits now aims to clean them, too South NCALC offers fall training sessions Tri-State sets October equipment show Unimac offers advanced and basic training West CCA schedule offers classes throughout state this fall ODCA sets schedule for convention

Columns Al Robson: Putting wheels on your business Stan Caplan: Boost volume with wash-dry-fold Ray Colucci: Why perc remains Number 1 Don Desrosiers: Good answers – and then some Dan Eisen: Chemicals for advanced spotting Bill Bishop: Lessons from a backyard birdfeeder Frank Kollman: Old cops, faith-friendly employers Frank Lucenta: Classifying suedes and leathers Dennis McCrory: Customer lifecycle management People Profile Rich Moss Newsmakers IFI graduates 24 in summer classes Indiana cleaner receives environmental award Cleaner receiving food donations New position for Bifano at CRDN Fabricare Choice adds distributors Greenstein gets Dryclean USA equity position Shaffer to head environmental affairs of TRSA Information Central Products & Services New features, enhancements in software package Wholesale hangers for retail cleaners Rotary screw compressor Multi-faceted odor killing agent Survey of industry employee compensation Starch for polyesters Copyright © 2004, National Clothesline BPS Communications PO Box 340 Willow Grove, Pennsylvania Phone: 215 830 8467 Fax: 215 830 8490 E-mail: info@natclo.com