New features, enhancements in software
package
DRAPER, UT — Westgate Software has released SPOT version 4.50 that includes
several enhancements to existing functions along with new
advanced features while defining a new plateau in performance
and reliability.
New features include Statement Wizard
which automates the statement generation process with a new
option to e-mail statements and add statement comments to
announce special promotions, holidays, etc.
Callback Tracking allows for efficient
follow-up with new customers, claims, out of pattern orders,
unhappy customers, etc., with centralized reporting to view all
callbacks.
CRM Reporting tracks clerk and manager
usage of the Customer Relations Manager with reports showing
telephone calls, e-mails, automatic merge mailings, and
conversations.
Enhancements include Multi-dimensional
Upcharges now supporting 1-3 unit dimensions with automatic
price calculation based on entered dimensions.
Enhanced SPOTMap Route Optimization
Options using Mappoint now support static and on-demand
route customers with the option to include driving directions
on the delivery manifest.
The Centralized Time Clock manages all
users across all stores from anywhere on the network.
Retention Marketing starts at the counter
and ends with integrated Microsoft Word merge, e-mail and CRM
entries. Out-of-trend reporting automatically flags variations
in visit frequency, dollars spent, and services used. The all
new customer marketing pop-up shows customer trends including
next anticipated visit, dollars spent, last visit, average
visit amount, purchases by department graph, gender, and
special service.
Production Commitment Sponsors, Reporting,
and Display helps make efficient order production decisions by
viewing committed orders several days ahead of the promised
date. Real-time production commitment numbers are available in
key areas of SPOT as well as supporting reports. Production
commitment numbers can be viewed from a single store or a
central plant with multiple stores feeding the central plant.
Intelligent Promised Date Logic uses
production commitments to adjust the promised date calculation
automatically. Production Commitment Scheduling allows promised
dates and production commitments to be calculated by day-of-the
week by department.
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Wholesale hangers for retail cleaners
PEMBROKE PINES, FL — The Hanger Guys, Inc. is introducing wholesale hangers for
retail drycleaners who want hangers delivered directly to their
door. The nationwide delivery program will let both small and
large drycleaners take advantage of the Hanger Guys’
volume buying power, which combined with the removal of hard
costs such as storage and retail freight will make for lower
costs.
The company said it will be able to
service nearly every drycleaner in the United States on time
and with quality hangers.
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Rotary screw compressor
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The compressors are designed for
reliability, easy maintenance, and energy efficiency and
feature Kaeser’s “split cooling air flow”
design that improves cooling and reduces noise levels.
A new space-saving cabinet reduces the
overall footprint and provides easy access to service points.
Convenient maintenance features include
automatic belt tension and quick fluid change devices. AS
models in 20-and 25-hp models are available with an integral
dryer and condensate drain to improve product quality and
reduce wear on production equipment.
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Multi-faceted odor killing agent
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Scentaway is an odor eliminator, not a
masking agent, that helps complete the job of removing soot,
smoke and other odors. It also destroys odors associated with
urine, feces, skunk, mildew, decomposed food, fuel oils, inks
and solvents.
Laidlaw said Scentaway’s
applications include uniform rental for removing chemical, food
and body odors, linen supply for eliminating mold and food
decay odors, health care for odor removal from bed linens and
personal items and in restoration for removing odors caused by
smoke and mildew.
Scentaway is available from Laidlaw
chemical distributors in single gallons, 6 x 1 cases,
five-gallon pails and 20- and 55-gallon drums.
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Survey of industry employee compensation
GIG HARBOR, WA — Recent research from Methods for
Management provides
current analysis to help drycleaning and laundry firms recruit
and retain their work force. MFM’s 36-page report,
“People and Pay Survey Report,” is a study of
compensation in the laundry and drycleaning industry covering
wage rates, bonus plans and benefit programs and analyzes the
competitive opportunities for your firm.
Based on an analysis of more than 70
drycleaning businesses that employ more than 3,000 people, the
report describes five defined positions — customer
service representatives, pressers, alterations staff,
cleaner/spotters and operations managers. Trends, percentile
and quartile statistics evaluated by category, between
categories, by size of firm and by geography are reviewed,
summarized and analyzed.
Key findings include wage rates of hourly
positions relative to minimum wage and the high and low rates
within the industry; identification and analysis of wage rates
by geographic area; details of wage trends based on a 10-year
history; and analysis of bonus and benefit plants.
An executive summary of the report is
available at no charge on the Methods for Management Web Site:
www.mfmi.com. Detailed results and a complete analysis of the
survey are available for purchase.
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Starch for polyesters
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It is used by injecting or adding one
ounce of starch magic liquid polyester starch to the laundry
washer starch cycle for each 10 pounds dry weight of laundry
items. It can be used in addition to regular starch used for
other fabrics. For heavier starch, up two ounces per 10 pounds
dry weight can be added.
Starch Magic is available in gallons, four
gallon cases, five gallon pails and 15 gallon drums.
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