News Census shows ranks of cleaners declining; some revenue growth Looking for daylight in the regulatory jungle Steady decline in perc demand continues The demise of casual? Hotel line-up set for Clean Show OFA to meet in Niagara Falls Letter to the Editor: Size discrimination Editorials • Would you give yourself a raise? • An ounce of prevention, a pound of cure Around the US Midwest Golomb Group to divulge secrets of one-price low price cleaning IDLA installs new officers, directors Midatlantic IFI breaks in new facility with Grand Opening event MAC backs Virginia compliance fund Northeast NCA schedules cleaning classes,certification opportunities for fall Finishing class comes to Massachusetts Southwest Zellers to lead classes in Texas SDA chooses venue for next convention South SEFA focuses on personnel, routes for October seminars Biz Builder plans Fla. seminar on routes Tri-State hosts live equipment show in NC West ODCA announces speakers for October convention

Columns Al Robson: Give employees what they want Stan Caplan: Processing a large volume of work Ray Colucci: Why you’re not a home washer Don Desrosiers: More questions, more answers Dan Eisen: Synthetic detergents in wetcleaning Bill Bishop: When bigger is not better Frank Kollman: Wage and hour rules madness Frank Lucenta: Classifying suedes and leathers Dennis McCrory: The shock of the future is now People Profile David Bolding Newsmakers CPDA golfs for Special Olympics Johnson Group reports profits Rymark acquires Hanger Holder PROS expands hours Hager joins IPSO Strandell retires Information Central Products & Services New line of water chillers Silk, rayon prespotter Call office posters Restoration newsletter Heat pump water heater Lint rollers Copyright © 2004, National Clothesline BPS Communications PO Box 340 Willow Grove, Pennsylvania Phone: 215 830 8467 Fax: 215 830 8490 E-mail: info@natclo.com