News IFI ready for its grand opening MAC plans commemoration for Ed Boorstein Sharpening their edges Cleaners cope with hurricanes’ aftermath Payroll robbery provesfatal to NY cleaner IDC making plans for Orlando Editorials • Are you prepared for the worst? • Where the cleaners of the future gather Around the US Midwest Zoots acquires cleaners in Ohio, plans to continue expansion IDLA recruits Slatten for seminar in Notre Dame Midatlantic Work with federal, state regulators paying dividends Northeast Anton’s Cleaners kicks off 10th annual Coats for Kids drive NEFA honors Friel with tournament, scholarship Southwest Annual Coats for Kids’ drives aim to keep Texans warm South North Carolina names four assessment contractors West Biz Builders offers route building seminar in L.A. NWDCA members cash in on refunds

Columns Al Robson: Making it into the top 10 percent Stan Caplan: Processing a large volume of work Ray Colucci: All you have to do is show up Don Desrosiers: Why those shirts aren’t clean Dan Eisen: It’s not your father’s wetcleaning Bill Bishop: Is your business newsworthy? Frank Kollman: Look out for these labor issues Frank Lucenta: Conditioning the drycleaning fluid Dennis McCrory: It’s time for operation innovation People Profile Skip Jacobsen Newsmakers MILD honors Barlow DeSanto joins Firbimatic CRDN names new sales manager Deal honored by business group Dryclean USA reports profits Garrin joins Stadham Information Central Products & Services Paint, oil, grease removal Customer retention program Safety pin catalog Boiler brochure Expanded parts inventory Additive for soil removal Copyright © 2004, National Clothesline BPS Communications PO Box 340 Willow Grove, Pennsylvania Phone: 215 830 8467 Fax: 215 830 8490 E-mail: info@natclo.com