News IFI opens doors at its new home HSIA sees no concerns  in new perc exposure study IFI covening classes in new facility Arrests made in slaying of NY cleaner SCRD reports on remediation progress Editorials • Are you prepared for the worst? • Where the cleaners of the future gather   Around the US Midwest MILD announces schedule for four-part management series Notre Dame seminar set for December Midatlantic Former employee charged in murder of cleaner Northeast NCA enlists marketing expertsto brainstorm at Bahamas conference Southwest Vendors visit Comet Cleaners at biannual Texas convention SDA lines up Allsbrooks as guest speaker for convention Royaltone releases upcoming class dates South East Coast school schedules final courses for 2004 Deadline for Wade Elam scholarship West City, cleaner settle on contamination Hangers Cleaners ranks eighth in San Diego’s Fast 100 List

Columns Al Robson: How to manage your managers Stan Caplan: Processing a large volume of work Ray Colucci: To grow, expand your horizon Don Desrosiers: 5 ways to aggravate customers Dan Eisen: Cleaning up after the storms Bill Bishop: Can you get that second order? Frank Kollman: Hiring – the other side of firing Frank Lucenta: Drycleaning color combinations Dennis McCrory: Where does value come from? People Profile Arsen Kashkashian Newsmakers Firbimatic opens new plant Sanitone licensees meet MILD elects Dupuis Kelleher in Tonsil agreement Marvel names Hernandez Arrow opens new building Information Central Products & Services Silicone press pad Collar and cuff additive Variable speed drive air compressor Ozone laundry washing system Electric hot water and steam boilers GreenEarth detergent Spot and stain remover Copyright © 2004, National Clothesline BPS Communications PO Box 340 Willow Grove, Pennsylvania Phone: 215 830 8467 Fax: 215 830 8490 E-mail: info@natclo.com