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National Clothesline November 2009 Table of Contents
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News
Around the U.S. 
NEFA sets golf tourney, plans seminar programs
NCA offering two-day DEC certification for cleaners
PDCA outlines its educational schedule for September Expo
DLI’s Muir to speak in Harrisburg
SEFA ready to roll with SDLS show in Jacksonville
MILD brings Zellers to July convention
June convention, golf for WFI
WashClub brings on-demand service to Oklahoma City
SDA heads to St. Louis for July meeting
CCA plans seminars prior to its Fabricare show in August
David Redmond: The perfect name
• What makes customers loyal?
• It’s not getting any easier
Columns
Trudy Adams: How is your customer retention?
Bruce Grossman: Will someone turn on the lights?
James Peuster: Questions and answers on lockers
Frank Kollman: What does Human Resources do?
Don Desrosiers: Why you should look for trouble
Dan Eisen: A personalized training program
Neil Schroeder: Believe in you and in what you do
John Graham: Misreading customers, losing sales
Maher, Donovan in new posts at FH Bonn
Dixon and Zollman join CRDN
Hallak cleaners marks 50th anniversary
White Conveyor celebrates 70 years in business
Lapels leads clothing drive
PROS Parts acquires Parts Pros
IES changes name to SonicAire