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National Clothesline November 2009 Table of Contents
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News
Bob Waite: Top salesman for Forenta
Arthur Fatica: Sales and marketing manager for Pariser
Around the U.S. 
NCA sets educational offerings through the end of the year
NEFA returns to Providence for Fall Fest
Online registration open for PDCA’s Expo in Atlantic City
Spot Right series will head to Michigan in October
WFI set for social cruise on Sept. 14
SDA to feature spotting seminar, balloon fiesta in New
Mexico
Tide rolls out first store in Oklahoma
Menlo Park cleaner pleads no contest to fraud charges
Adams comes to Phoenix for Sept. seminar
Daniel R. Cook: Cleaning cyles
• Adapting to stay relevant
• FTC eyeing “organic” cleaning claims
Columns
Trudy Adams: Building a customer satisfaction team
Bruce Grossman:Why use boiler water treatments?
James Peuster: The ABCs of Generations X,Y,Z
Frank Kollman: A “stay out of trouble” checklist
Don Desrosiers: About those starch levels in shirts
Dan Eisen: Prevent fluorescent dye breakdown
Neil Schroeder: Things you can and cannot change
Lapels collects 13,180 pounds of clothing in drive
Zengelers welcomes sixth generation
Milt & Edie’s inducted into business Hall of Fame
Soft- and hard-mount cleaning machines
Software for customer and route managing